ZCM unable to deploy PRU

  • 7013012
  • 08-Aug-2013
  • 22-Jul-2021


Novell ZENworks Configuration Management 11.2.3a Deployment
Novell ZENworks Configuration Management 11.2.3a Inventory
Novell ZENworks Configuration Management 11.3 Inventory
Novell ZENworks Configuration Management 11.4 Inventory


Inventory scans not processing on any primary server.
PRU imports and replicates to all the primary servers. When the PRU is deployed the zone Pre-Update actions never finish and the PRU does not install as it should. The process appears to just stop.

The following could be seen in the loader-messages.log:

[Loader.KBMergeModule] [] [Exception: java.lang.NullPointerException]
[Loader.KBMergeModule] [] [java.lang.NullPointerException
    at com.novell.zenworks.inventory.kbapi.List.writeToStream(List.java:125)

[ApplyPru] [122] [] [IOException: java.util.zip.ZipException: error in opening zip file]
[ApplyPru] [122] [] [java.util.zip.ZipException: error in opening zip file
    at java.util.zip.ZipFile.open(Native Method)

[Loader.SystemUpdateModule] [] [FINE: Unable to run global pre actions] [com.novell.zenworks.systemupdate.exceptions.SystemUpdateException: Unable to execute pru command
    at com.novell.zenworks.systemupdate.handlers.PruCommandHandler.executeCommand(PruCommandHandler.java:97)


This is fixed in version 11.3 - see KB 7014213 "ZENworks Configuration Management 11.3 - update information and list of fixes", which can be found at https://support.microfocus.com/kb/doc.php?id=7014213

If upgrading to version 11.3 or beyond does not resolve the issue, please contact Novell Support and reference this TID to get a database script that cleans up corruption in old PRU.