Randomly Citrix user login hangs in Windows welcome message

  • 7012839
  • 12-Jul-2013
  • 13-Jul-2013

Environment

Novell ZENworks Configuration Management 11.2 Authentication

Situation

ZCM 11.2.2 Agent is installed on Microsoft Windows 2008 R2 terminal server with Citrix XenApp 6

Randomly, when multiple users are tying to login, the login process can get into hang state with the Windows welcome message showing.

Resolution

This is fixed in version 11.2.3a - see KB 7011295 "ZENworks Configuration Management 11.2.3a - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7011295

Cause

The miCASA client can fail to access the secret store with simultaneous user logins.

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