Connection to server failed from device after account is added

  • 7012736
  • 27-Jun-2013
  • 10-Dec-2013


Novell Data Synchronizer Mobility Pack


Able to add account on device. When Inbox is opened on device, the following error is displayed:
Connection to server failed.
Able to authenticate account from device, but fails to connect on sync.
/var/log/datasync/connectors/default.pipeline1.mobility-AppInterface.log displays the following:
  • Authenticating to GroupWise as user <userID>
  • _getFolderHierarchySyncKey Exception: 'NoneType' object has no attribute 'syncKey'
  • _storeFolderHierarchySyncKey Exception: 'NoneType' object has no attribute 'syncKey'
  • No folder list returned


Follow the Resolution steps provided in TID 7012677.


Corruption in the Mobility database.