Unable to remove mail from device

  • 7012727
  • 26-Jun-2013
  • 26-Jun-2013

Environment

Novell GroupWise

Situation

Deleting Mail from mobile device does not delete in GroupWise Client.
GroupWise Client not updated with deleted events from device.
Deleted mail not removed from GroupWise.

Resolution

  1. Remove account from device, restart device, readd account back to device.
  2. If the above step does not resolve the issue, then follow the steps provided in TID 7012677.

Cause

Corruption on device, in DataSync databases and/or GroupWise system.

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