Device resyncs mail on every send

  • Document ID:7012665
  • Creation Date:20-Jun-2013
  • Modified Date:10-Dec-2013
    • Micro Focus Products:
      GroupWise
      GroupWise Mobility Service

Environment

Novell Data Synchronizer Mobility Pack

Situation

Send email from device triggers an account resync with the Mobility server.
All emails resynced to device every time the device sends an email.

Resolution

  1. Remove the account from the device.
  2. Restart the device.
  3. Add the account back to the device.

If the above steps do not resolve the issue, proceed with the following:

  1. Follow the steps provided in documentation to run GWCheck for the user with the following options:
    • Object Type: User/Resource
    • Action: Analyze/Fix Databases
    • Structure, Contents, Fix problems
    • Databases tab: User, Message
    • Misc tab | Support Options: DELDUPFOLDERS
  2. Remove the user from the Mobility server and follow TID 7008852 to remove database references.
  3. Add the user back to the Mobility server and wait for the user to appear as Synced in the Mobility Connector Monitor from WebAdmin before testing on the device.

Cause

The device has an invalid/improper folder structure or the database has become corrupt.