All emails resynced to device every time the device sends an email.
- Remove the account from the device.
- Restart the device.
- Add the account back to the device.
If the above steps do not resolve the issue, proceed with the following:
- Follow the steps provided in documentation to run GWCheck for the user with the following options:
- Object Type: User/Resource
- Action: Analyze/Fix Databases
- Structure, Contents, Fix problems
- Databases tab: User, Message
- Misc tab | Support Options: DELDUPFOLDERS
- Remove the user from the Mobility server and follow TID 7008852 to remove database references.
- Add the user back to the Mobility server and wait for the user to appear as Synced in the Mobility Connector Monitor from WebAdmin before testing on the device.