ZCM Devices unmanaged after System Update (SU) due to corrupt cache (Service Object being NULL value)

  • 7012441
  • 20-May-2013
  • 24-May-2013

Environment

Novell ZENworks Configuration Management 11.2.1 
Novell ZENworks Configuration Management 11.2.1  Monthly Update 1
Novell ZENworks Configuration Management 11.2.1  Monthly Update 2
Novell ZENworks Configuration Management 11.2.2 
Novell ZENworks Configuration Management 11.2.2  Monthly Update 1
Novell ZENworks Configuration Management 11.2.2  Monthly Update 2

Situation

Devices unmanaged after System Update (SU) due to corrupt cache (Service Object being NULL value)

Resolution

This is fixed in version 11.2.3a - see KB 7011295 "ZENworks Configuration Management 11.2.3a - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7011295
 
When the agent's ZENCACHE Service Object is a NULL value, it will be recreated.

Additional Information

The Service Object cannot be NULL value.
 
Also, as part of the fix made sure that in an offline / disconnected location, the agent does not go to the network. The Service Object will be there but the CSRs (Closest Server Rules) will be empty.

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