Inventory scan does not finish on workstations with Windows language packs

Document ID:7011920
Creation Date:12-Mar-2013
Modified Date:13-Mar-2013
- Micro Focus Products:
  ZENworks Asset Management
  ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.1 Inventory

Novell ZENworks Configuration Management 11.2 Inventory
Novell ZENworks Asset Management 11.1
Novell ZENworks Asset Management 11.2

Situation

When an inventory scan is started, the colw32.exe starts, but will hang or crash. Inventory scan will not finish. Workstations have language packs installed for Microsoft Windows. Particularly Chinese language pack.

Resolution

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042