There was an error scanning the computer: {0}

  • 7011751
  • 05-Feb-2013
  • 05-Feb-2013

Environment

Novell ZENworks Configuration Management 11.2

Situation

On Mac or Linux (xplat agent) error running zac ps.

ERROR:

There was an error scanning the computer:  {0}

Resolution

Confirm that the Discover Applicable Updates bundle has installed successfully.  One of the actions of this bundle is to install/verify the patch agent bundles.  Ensure that the patch agent bundles installed successfully and that the patch agent bundle for mac includes install actions.   Confirm that /opt/novell/zenworks/zpm directory exists and has analyze and other patch agent bundles in it.

For more information how patch agent bundles sometimes have empty install actions, see https://support.microfocus.com/kb/doc.php?id=7010019 This TID is specific to Windows patch agent bundles, but it's possible for the same problem to occur for mac or linux.  For mac or Linux agent files, the dummy.txt would be created in /opt/novell/zenworks/zpm/agents/osx/x* or /opt/novell/zenworks/zpm/agents/linux/x*

Additional Information

For more information about the error, see /opt/novell/zenworks/zpm/debug*.log.

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