ZCM: Service Desk Registration via URL does not work

Document ID:7011682
Creation Date:23-Jan-2013
Modified Date:11-Apr-2013
- Micro Focus Products:
  Service Desk
  ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2 ZENworks Control Center - ZCC

Situation

Under Configuration > Service Desk Management > Service Desk Registration, there is an option to register Service Desk server via URL. This option does not work.

Resolution

This is fixed in version 11.2.3a - see KB 7011295 "ZENworks Configuration Management 11.2.3a - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7011295

Cause

The wrong certificate is being requested from Novell Service Desk