Environment
Novell ZENworks Configuration Management 11.2 System Update
Novell ZENworks Endpoint Security Management 11.2
Novell ZENworks Patch Management 11.2
Novell ZENworks Asset Management 11.2
Novell ZENworks Endpoint Security Management 11.2
Novell ZENworks Patch Management 11.2
Novell ZENworks Asset Management 11.2
Situation
Running zman suva (zman system-update-view-available) in a zone where System Update entitlement has not been configured fails - zman.log shows
[DEBUG] [7/20/12 12:11:19 PM] [] [ZMan] [1] [] [Error:An internal error occurred. Please check the zman log for more information.] [] []
[DEBUG] [7/20/12 12:11:19 PM] [] [CommandRunner] [1] [] [java.lang.reflect.InvocationTargetException]
[DEBUG] [7/20/12 12:11:19 PM] [] [ZMan] [1] [] [Error:An internal error occurred. Please check the zman log for more information.] [] []
[DEBUG] [7/20/12 12:11:19 PM] [] [CommandRunner] [1] [] [java.lang.reflect.InvocationTargetException]
Resolution
This is fixed in version 11.2.3a - see KB 7011295 "ZENworks Configuration Management 11.2.3a - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7011295
Cause
System Update entitlement has not been enabled, so the command fails: the message does not reflect the correct cause.