40 second delay when using CTRL-ALT-DEL during ZCM remote management

  • 7011558
  • 21-Dec-2012
  • 03-Aug-2015

Environment

Novell ZENworks Configuration Management 11.2

Situation

During a Remote Management session, when clicking on the CTRL-ALT-DEL button,  the remote session took approximate 20 seconds for the screen to show the change on the remote controlled device, then an additional 20 seconds for the screen to change on the remote controllers device.

Resolution

This is fixed in version 11.4 - see KB 7016614 "ZENworks Configuration Management 11 SP4 (11.4.0) - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7016614


Cause

nzrsas.exe (which simulates ctrl + Alt + del ) was launched twice on the managed machine each adding up 20 secs totally 40 secs delay.

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