ZCM Inventory stops processing xml files on server after 11.2.1 upgrade

  • 7011491
  • 12-Dec-2012
  • 11-Apr-2013

Environment

Novell ZENworks Configuration Management 11.2 Inventory

Situation

After upgrading the zone to 11.2.1 the inventory *.xml files on the server in /var/opt/novell/zenworks/collection/inventory are not processing as they should.

In the loader-messages.log the inventory process is trying to load the same *.xml file multiple times with no success, then there are no more mentions in the log of trying to process the files. The files are still being uploaded to the primary servers, but they are not being processed.

Resolution

This is fixed in version 11.2.3a - see KB 7011295 "ZENworks Configuration Management 11.2.3a - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7011295

Workaround: if it is not possible to upgrade to ZCM 11.2.3a at this time, in the interim, Novell has made a patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=IgZYy5N-x14~ as "ZCM 11.2.2 Monthly Update 2 - see TID 7011483". This update should only be applied if the symptoms above are being experienced, and are causing problems.

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