Hardware components appearing many times in inventory for the same device

  • 7011316
  • 06-Nov-2012
  • 11-Apr-2013

Environment

Novell ZENworks Asset Management 11.1
Novell ZENworks Asset Management 11.2
Novell ZENworks Configuration Management 11.1 Inventory
Novell ZENworks Configuration Management 11.2 Inventory

Situation

After each Inventory scan, hardware components are being added for the same device, so it may appear to have dozens of CPUs or serial ports for example

Resolution

This is fixed in version 11.2.3a - see KB 7011295 "ZENworks Configuration Management 11.2.3a - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7011295

This is partially fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757 - with this fix, the records are no longer duplicated, but are deleted and removed for each full scan

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