Environment
Novell ZENworks Configuration Management 11.2
SUSE Linux Enterprise Server 11 Service Pack 2
Novell Open Enterprise Server 11 (OES 11) Linux Support Pack 1
SUSE Linux Enterprise Server 11 Service Pack 2
Novell Open Enterprise Server 11 (OES 11) Linux Support Pack 1
Situation
ZCM is configured to replicate and install post SLES 11 SP2
updates.
SLES 11 SP1 and SLES 11 SP2 update catalogs are mirrored and the respective created monolithic bundles are assigned to to-be-patched devices.
The SLES 11 SP1 and SLES 11 SP2 update bundles are assigned
The SLES 11 SP1 update bundle fails to install with error message:
"...
Transaction failed by the helper requests to install and remove package 'kernel-default'
Transaction dry run failed. Can not complete transaction
..."
SLES 11 SP1 and SLES 11 SP2 update catalogs are mirrored and the respective created monolithic bundles are assigned to to-be-patched devices.
The SLES 11 SP1 and SLES 11 SP2 update bundles are assigned
The SLES 11 SP1 update bundle fails to install with error message:
"...
Transaction failed by the helper requests to install and remove package 'kernel-default'
Transaction dry run failed. Can not complete transaction
..."
Resolution
This is fixed in version 11.2.3a - see KB 7011295 "ZENworks
Configuration Management 11.2.3a - update information and list of
fixes" which can be found at
https://support.microfocus.com/kb/doc.php?id=7011295
Workaround:
Edit the SLES 11 SP1 and SLES 11 SP2 bundles so that the kernel RPM packages install type is set to Upgrade instead of Install
Workaround:
Edit the SLES 11 SP1 and SLES 11 SP2 bundles so that the kernel RPM packages install type is set to Upgrade instead of Install
Cause
The kernel RPM packages install type in the respective update
bundles is set to Install. With this setting
the ZCM agent tries to install a current SLES 11 SP1 kernel version
also on SLES 11 SP2 devices.
Additional Information
A ZCM agent fix is contained since ZCM 11.2.2, so the agent does
not attempt to downgrade the installed kernel version. Since ZCM
11.2.3a the Linux subscription download options include a setting
to have kernel package imported to the update bundle with Install install type.