Editing Contact Notes on iPhone messes up the Carriage Return in Contact Comments

  • 7010710
  • 30-Aug-2012
  • 10-Dec-2013

Environment

Novell GroupWise 8
Novell GroupWise 2012
Novell Data Synchronizer Mobility Pack 1.2.x

Situation

Editing Contact Notes on iPhone removes the Carriage Return in Contact Comments
Multiple lines in the comments on Contact becomes one line when edited on iPhone
 

Resolution

Please take a look at the following TID to understand support for Comments and Notes in GroupWise and iPhone
 
Follow the steps listed below after applying Novell Data Synchronizer Mobility Pack 1.2.4. Novell Data Synchronizer Mobility Pack 1.2.4 can be downloaded from
https://download.novell.com/Download?buildid=qcYfoEsefII~~
  1. Make sure Novell DataSynchronizer Mobility Pack 1.2.4 has been installed by typing "cat /opt/novell/datasync/version" and it should show 1.2.4.966.
  2. Download and extract deviceEventMonitor.pyc from the following link.
    ftp://ftp.novell.com/outgoing/777955.tgz
  3. Browse to /opt/novell/datasync/syncengine/connectors/mobility/lib/monitors and rename deviceEventMonitor.pyc to deviceEventMonitor.orig.
  4. Copy the extracted deviceEventMonitory.pyc to the above location.
  5. Restart DataSync by typing rcdatasync restart and press Enter.

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