Environment
Novell ZENworks Configuration Management 11.2
Situation
Random crashes are observed in Explorer.exe on Windows 7 64bit
systems.
Error message in Windows application event log contains information like:
"...
Faulting module name: NalShell.dll
Exception code: 0xc0000005
Faulting application path: C:\Windows\explorer.exe
Faulting Module path: C:\Program Files (x86)\Novell\ZENworks\bin\NalShell.dll
..."
Error message in Windows application event log contains information like:
"...
Faulting module name: NalShell.dll
Exception code: 0xc0000005
Faulting application path: C:\Windows\explorer.exe
Faulting Module path: C:\Program Files (x86)\Novell\ZENworks\bin\NalShell.dll
..."
Resolution
This is fixed in version 11.2.3a - see KB 7011295 "ZENworks
Configuration Management 11.2.3a - update information and list of
fixes" which can be found at
https://support.microfocus.com/kb/doc.php?id=7011295
Note that there are many possible causes for a crash - this fix is for the latest known problem
Note that there are many possible causes for a crash - this fix is for the latest known problem
Cause
Nalshell.dll does a Windows API
call to verify OS version. This call is quite randomly causing a
Windows Explorer crash.