System Management Patches writing to the wrong section in the registry

  • 7010681
  • 24-Aug-2012
  • 11-Apr-2013

Environment

Novell ZENworks Patch Management 11

Situation

System management patches write to the wrong registry location if application and OS bit versions differ.
A 32 bit application is installed on a 64 bit workstation.

Resolution

This is fixed in version 11.2.3a - see KB 7011295 "ZENworks Configuration Management 11.2.3a - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7011295
Workaround:  Install the same bit version of the application as the workstation.

Cause

When the bundle is doing a version check it is not looking at the application installed, it is looking for the OS version, thus it updates the incorrect location in the registry.

Additional Information

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