KB files for inventory only Windows devices do not sync between Linux primary servers

  • 7010632
  • 16-Aug-2012
  • 19-Sep-2012

Environment

Novell ZENworks Configuration Management 11 Inventory
Novell ZENworks Asset Management 11
Novell ZENworks Configuration Management 11.1 Inventory
Novell ZENworks Configuration Management 11.2 Inventory
Novell ZENworks Asset Management 11.1
Novell ZENworks Asset Management 11.2

Situation

More than one primary server is installed in the zone
There is at least one Linux based primary server next to the Primary server re-merging the KB files
KB files merge is triggered by PRU update
KB files merger is manually triggered through the Update Knowledgebase with Local Product Changes option in ZCC under Configuration > Asset InventoryLocal Software Product > Action


The files in the folder /var/opt/novell/zenworks/unmanaged/umfilestore/prodkb/win32 are different on Linux based primary servers from the server actually doing the KB files merge

Resolution

This is partly fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042

After applying PRU, KB files get synced correctly with current version but a manual KB merge still leads to an old version of the KB files on Linux based primary servers different from the server actually doing the KB files merge.

A fix for this second issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=zKIz21tONFg~ as "ZCM 11.2.1 Monthly Update 2 - see TID 7010729". This update should only be applied if the symptoms above are being experienced, and are causing problems.Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Cause

Before 11.2.1 the system bundle to sync KB files on Linux based primary servers is of wrong type so it can not get effective on Linux based Primary servers.

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