Customers that are new to Sentinel typically have a lot questions that are usually not technical in nature. E.g. where do I get my license key? Where do I download software? etc. NetIQ has put together a list of questions and answers that will hopefully help make the Sentinel transition a bit more seamless.
Q: Where do I download Sentinel software?
A: https://download.novell.com/index.jsp Choose the product and version from the drop down menus and click search.
Q: Where do I go to access my license key or regcode for my Sentinel appliance?
A: Novell Customer Care Center
Q: How do I register my Sentinel appliance?
A: See Technical Information Document (TID) 7008005
Q: How do I get software updates for my Sentinel appliance?
A: Use the WebYast process by going to this link: https://Sentinel_IP_Address:54984/controlpanel
Q: How do I get software updates for my non-appliance Sentinel?
Q: How do I confirm if my Sentinel installation is an appliance or software install?
A: Open the Sentinel Web user interface (https://Sentinelbox:8443/novellsentinel/views/main.html) Look in the top middle part of the window. Right next to the âDownloadsâ ICON there will be an âApplianceâ ICON if you are using the appliance.
Q: Where can I get updated plugins and documentation?
Q: Where do I get Sentinel documentation?
Q: Where do I go to participate in Sentinel forums?
Q: How do I access my on-demand Sentinel training?
A: Log into the Novell Customer Center at www.Novell.com/center.
(You may need to create a separate login to access the Novell Customer Center.) Select Administration>Order tracking on the left-hand navigation bar.
Double-click the order labeled training.
Click the Registration/Installation link. (This registers you for the training.)
Select My training>On Demand training. (This starts course delivery, which takes about 24 hours.)
Wait 24 hours.
Select My training>On Demand Training and access your training.
Q: Who do I contact if I have problems with Training or any other issues related to the Customer Care Center?
A: Send an email to Customer Resolution Team at CustomerResolution@novell.com, or call the team in the United States at (801) 861-1460.
Q: How do I learn about additional training?
Q: If I need additional licenses or other modules how do I contact sales?
Q: How do I get Technical Support for Sentinel issues?
A: Phone number: 713.418.5555
Submit a request on the NetIQ Web site:
Submit a request on the Novell Web site:https://secure-www.novell.com/center/eservice/esApp?action=RequestActions.addNewRequest