Errors logging in to ZENworks agent

Document ID:7010492
Creation Date:19-Jul-2012
Modified Date:02-Aug-2012
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2

Situation

Users fail to login to ZENworks agent after rights unset on Windows primary server. In this particular case, the workaround in https://support.microfocus.com/kb/doc.php?id=7003486 step 1 of "Specific troubleshooting for Windows ZCM servers:" section does fix but the root cause is different.

From micasad.log:

[MICASA] [DEBUG      ] [30/12/2011 03:11:01.387] [6 ] [Writing Secret:Key
[SS_CredSet:BLR-SRM-R7S-TREE
[MICASA] [DEBUG      ] [30/12/2011 03:11:01.387] [6 ] [ High: 0]
[MICASA] [DEBUG      ] [30/12/2011 03:11:01.387] [6 ] [   LOW: 102046052]
[MICASA] [DEBUG      ] [30/12/2011 03:11:01.387] [6 ] [   SID:
S-1-5-21-63028823-155944362-1621118436-1003]

[MICASA] [DEBUG      ] [30/12/2011 03:11:19.064] [7 ] [Reading Secret ID:
SS_CredSet:BLR-SRM-R7S-TREE
[MICASA] [DEBUG      ] [30/12/2011 03:11:19.064] [7 ] [ High: 0]
[MICASA] [DEBUG      ] [30/12/2011 03:11:19.064] [7 ] [   LOW: 47831857]
[MICASA] [DEBUG      ] [30/12/2011 03:11:19.064] [7 ] [   SID:
S-1-5-21-63028823-155944362-1621118436-1003]
[MICASA] [DEBUG      ] [30/12/2011 03:11:19.064] [7 ] [Secret does not exist:

Note that the read secret uses a differnt luid than the write secret.

Resolution

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042