Environment
Novell ZENworks Configuration Management 10.3
Situation
Remote control through ZCC to a device works. If a ZCM remote management session is in process, and a 3rd Windows machine attempts to connect to the same machine that is being remote controlled through Windows Remote Desktop Connection, the ZCM remote control session is disconnected.
Resolution
This is fixed in version 10.3.1 - see KB 7006265 "ZENworks Configuration Management 10.3.1 - update information and list of fixes" which can be found at https://www.novell.com/support