Mac: The ZENworks Service does not appear to be running

  • 7010429
  • 10-Jul-2012
  • 28-Oct-2013

Environment

Novell ZENworks Configuration Management 11.2

Situation

On Mac, after user logout/login.  Random errors:
 
ERROR:
 
The ZENworks Service does not appear to be running.  Please restart the service
and try your request again".

The agent service is stopped.

Resolution

For OSx 10.7.x This is fixed in version 11.2.3a - see KB 7011295 "ZENworks Configuration Management 11.2.3a - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7011295
 
Workaround: if it is not possible to upgrade to ZCM 11.2.3a at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=KF-YQvmcMJs~ as "ZCM 11.2 Monthly Update 2 - see TID 7006918". This update should only be applied if the symptoms above are being experienced, and are causing problems.

For OSx 10.8.x
This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at http:////support.microfocus.com/kb/doc.php?id=7012027 

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