Mac install sometimes fails to open firewall for quicktask port

  • 7010218
  • 27-Feb-2012
  • 13-Jul-2012

Environment

Novell ZENworks 11 Configuration Management Support Pack 2 - ZCM 11 SP2
X Novell ZENworks 11 Configuration Management Support Pack 2 - ZCM 11 SP2

Situation

When logging onto Mac with ZCM agent installed, users get prompt to allow firewall to open for java.
 
ZCC doesn't show the device as reachable, http://device:7628/RURunning fails.

Resolution

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.21 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042
Workaround:  Manually open the firewall for ports required by the agent.  See the minimum requirements in the installation guide for a list of ports.  Add java and zicon to application firewall when prompted

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