Win 7 Explorer.exe crashes if UAC is enabled and ZCM agent installed. Faulting module is ZenNotify.dll

  • 7010156
  • 14-Feb-2012
  • 27-Jun-2014


Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1
Microsoft Windows 7 SP1


Explorer.exe crashes under various conditions with the following error
Faulting application name: Explorer.EXE
Faulting module name: ZenNotify.dll_unloaded
Exception code: oxc0000005

Conditions / Steps to reproduce
1) Enable UAC (User Account Control)
2) Use explorer to access a network share that requires credentials (ex. \\server\share)
1) With UAC enabled
2) Join a Microsoft AD-domain, then <shift><right click> an application,  'Run as different user'

Additional Information

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at