PBA may hang at Helpdesk screen after entering the Response hash

  • Document ID:7010121
  • Creation Date:22-Jun-2012
  • Modified Date:03-Aug-2012
    • Micro Focus Products:
      ZENworks Configuration Management
      ZENworks Full Disk Encryption

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Full Disk Encryption

Situation

  1. Go to PBA (PreBoot Authentication) > Helpdesk screen
  2. In ZCC, enter the Request ID and Challenge shown in step 1 and click "Generate Response"
  3. At the device, enter the Response hash
  4. The field now has a red border, and it is not possible to click in the field

Resolution

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042

Workaround:
Restart the machine and start the Helpdesk process all over again; be careful to type the Response hash correctly

Cause

The Response hash was incorrectly typed, and the PBA hung whilst processing the incorrect information