"Unable to determine the registration status" when trying to uninstall the agent on the Appliance

  • 7010002
  • 13-Jan-2012
  • 27-Apr-2012

Environment

Novell ZENworks 11 Configuration Management Appliance

Situation

On server installed with ZCM Appliance, running
novell-zenworks-xplat-uninstall

Error: "Unable to determine the registration status"

Resolution

This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

With this version in place, the message now shows as:
ZENworks Appliance detected
---------------------------

Uninstallation of ZENworks 11 SP1 from ZENworks Virtual Appliance is not
allowed. The wizard will exit now.

PRESS <ENTER> TO CONTINUE:

Additional Information

The ZCM agent should never be uninstalled from a Primary Server: the fix allows the agent to realize it's running on a server, and so displays the correct response

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