Hang in ESX guest Windows OS

  • 7009493
  • 05-Oct-2011
  • 27-Apr-2012


Novell ZENworks 11 Configuration Management


Randomly Windows startup may hang on the Welcome screen.  Restart of server or logoff can get hung at System Event Notification Service; the only way to restore server is to do a hard reset from VMWare Virtual Center.  VMWare VMTOOLS status shows "Not Running" in Virtual Center.


This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support
For 11.0 - See ZCM 11.0 - A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=p22rPbrZtlk~~  as part of "ZCM 11.0 - Cumulative Agent Patch 2a". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.
This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.
Additionally, ensure that the VM Guest Operating system is identical to the Operating System installed.