Disabling Agent Features may be ignored by devices after applying 11.2 MU2

  • 7009417
  • 13-Jun-2012
  • 03-Aug-2012

Environment

Novell ZENworks Configuration Management 11.2 Monthly Update 2 (11.2 MU2)

Situation

If agent features https://www.novell.com/documentation/zenworks11/resources/help/settings_agentsdisable.html are disabled in the zone at the zone,folder or device level, this maybe ignored by managed Windows devices after ZCM 11.2 MU2 is applied, resulting in those features being enabled.

This does not affect features that are disabled because that part of the product is not licensed, and thus marked deactivated in the "Product Licensing" section of Configuration in ZCC.

Resolution

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042

Workaround:
To patch Monthly Update 2 to avoid this problem, obtain "ZCM 11.2 MU2 fix for Disabling Agent Features may be ignored by devices after applying 11.2 MU2 - see TID 7009417" from https://download.novell.com/Download?buildid=t3a7h2bEKZM~ and deploy according to the instructions in the readme. This patch does not replace Monthly Update 2, but "fixes" the update once it has been imported into the zone.

Workaround:
For devices that have the 11.2 MU2 agent, change the registry valuedata  HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZCM,Version to be 11.2.0.18712 (i.e., remove the space and the words "Monthly Update 2"). Refresh the device.

Novell is continuing to work on a permanent fix, and this TID will be updated with the latest news

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