Random login errors with UAC enabled

  • 7009405
  • 20-Sep-2011
  • 31-Oct-2013

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1
Novell ZENworks Configuration Management 11.2

Situation

Randomly on ZCM with Windows 7 UAC (User Account Control) enabled, the agent will login but lose user assignments.
 
Error (in zmd-messages.log)
 
-939720703
 
ERROR (in casaauthtoken.log):
 
[718-1500] [09:00:37] CASA_AuthToken -ObtainAuthTokenInt- Copying the token
into the callers buffer


But then, right AFTER that

[718-131C] [09:00:44] CASA_PwdMech -GetUserCredentials- Failed to obtain
credentials for pw authentication, code = -802
[718-131C] [09:00:44] CASA_PwdMech -GetUserCredentials- End, retStatus =
C7FD0001
[718-131C] [09:00:44] CASA_PwdMech -AuthTokenIf_GetAuthToken- Failed to obtain
the user credentials
[718-131C] [09:00:44] CASA_PwdMech -AuthTokenIf_GetAuthToken- End, retStatus =
C7FD0001
[718-131C] [09:00:44] CASA_PwdMech -AuthTokenIf_ReleaseReference- Start
[718-131C] [09:00:44] CASA_PwdMech -AuthTokenIf_ReleaseReference- End
[718-131C] [09:00:44] CASA_AuthToken -GetAuthMechToken- End, retStatus =
C7FD0001

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at http:////support.microfocus.com/kb/doc.php?id=7012027 

Workaround: The same issues have also been seen in ZCM 11.2.2 onwards: if it is not possible to upgrade to ZCM 11.2.4 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=s5zcEae9xcI~ as "ZCM 11.2.3a Monthly Update 1 - see TID 7012025". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Workaround: if it is not possible to upgrade to ZCM 11.2.3a Monthly Update 1 at this time, in the interim, Novell has made a Patch  available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=9HBVzkFiARQ~ as "ZCM 11.2.3a fix for Random login errors with UAC enabled - see KB 7009405, Script bundles using commands requiring default PATH fail - see KB 7012200 and ZCM 11.2.3a: Volatile environment variables may not be available if the Novell Client is used and drives are mapped - see TID 7012172". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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