ZCM 11.1 "zman rpsv" fails on Windows servers

  • 7009275
  • 01-Sep-2011
  • 27-Apr-2012

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Business Objects Reporting
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Zman

Situation

Issuing the command "zman report-save" or "zman rpsv" on a Windows server that has ZENworks Reporting Server installed, the reports are not saved. (see "ZENworks Command Line utilities" at https://www.novell.com/documentation/zenworks11/

Error (in zman.log)
[DEBUG] [7/28/11 3:01:08 PM] [] [Report Migration] [] [Error querying Custom
Reports subfolders.] [] []
[DEBUG] [7/28/11 3:01:08 PM] [] [Report Migration] []
[java.lang.NullPointerException
    at
com.novell.zenworks.reports.migration.utils.BOEReports.runReportNow(BOEReports.java:262)
    at
com.novell.zenworks.reports.migration.utils.BOEReports.saveReportToDisk(BOEReports.java:190)
    at
com.novell.zenworks.reports.migration.utils.BOEReports.getreportsFromFolder(BOEReports.java:100)
    at
com.novell.zenworks.reports.migration.utils.BOEReports.getreportsFromFolder(BOEReports.java:127)
    at
com.novell.zenworks.reports.migration.utils.BOEReports.dumpAllWebiReports(BOEReports.java:72)
    at
com.novell.zenworks.reports.migration.utils.SourceBOEActions.execute(SourceBOEActions.java:129)
    at
com.novell.zenworks.zman.commands.ReportHandler.saveReports(ReportHandler.java:2203)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.novell.zenworks.zman.CommandRunner.execute(CommandRunner.java:94)
    at com.novell.zenworks.zman.ZMan.executeRunner(ZMan.java:327)
    at com.novell.zenworks.zman.ZMan.main(ZMan.java:511)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.novell.zenworks.zman.ZManLoader.loadZMan(ZManLoader.java:59)
    at com.novell.zenworks.zman.ZManLoader.main(ZManLoader.java:143)
] [] []
[DEBUG] [7/28/11 3:01:08 PM] [] [Report Migration] []

Resolution

This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 11.2 at this time, in the interim, Novell has made a Patch  available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=yQTu7K4kyFs~ as 'ZCM 11.1 "zman rpsv" fix - see KB 7009275'. This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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