ZCM-provided icons do not display on the desktop

  • 7008847
  • 19-Jun-2011
  • 27-Apr-2012

Environment

Novell ZENworks 11 Configuration Management Bundles

Situation

Icons do not display on the desktop

zmd-messages.log contains messages similar to:
[DEBUG] [02/25/2011 16:24:55.696] [2036] [ZenworksWindowsService] [45] [] [BundleManager] [] [Got exception while processiong the action set - Exception of type 'Novell.Zenworks.AppModule.LaunchException' was thrown.
    at Novell.Zenworks.AppModule.AppActionItem.ProcessAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)
   at Novell.Zenworks.AppModule.AppActionItem.ProcessHandledAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)] [] []
 [DEBUG] [02/25/2011 16:24:55.696] [2036] [ZenworksWindowsService] [45] [] [BundleManager] [] [The launch exception reason is UNKNOWN_EXCEPTION] [] []
 [ERROR] [02/25/2011 16:24:55.696] [2036] [ZenworksWindowsService] [45] [] [BundleManager] [BUNDLE.UnknownExceptionOccurred] [An Unknown exception occurred trying to process task: Novell.Zenworks.AppModule.LaunchException: Exception of type 'Novell.Zenworks.AppModule.LaunchException' was thrown.
   at Novell.Zenworks.AppModule.AppActionItem.ProcessAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)
   at Novell.Zenworks.AppModule.AppActionItem.ProcessHandledAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)] [] [d9ce2c7a0b70c380b473b6f0d274aa5f]
 [DEBUG] [02/25/2011 16:24:55.712] [2036] [ZenworksWindowsService] [45] [] [BundleManager] [] [!!!!! Failure processing scheduled item !!!!!] [] []
 

Resolution

This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to ZCM 11.1 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=FhA8Y15RbHY~ as part of "ZCM 11.0 - Cumulative Agent Patch 2a". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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