Uninstalling agent disables HP 3D Driveguard

  • 7008838
  • 17-Jun-2011
  • 30-Apr-2012

Environment

Novell ZENworks 11 Configuration Management Installation - Agent
Novell ZENworks 11 Endpoint Security Management

Situation

If the ZCM 11 agent is uninstalled from a device that has HP 3D Driveguard, the functionality of HP 3D Driveguard is removed

Resolution

This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to ZCM 11.1 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=p22rPbrZtlk~ as part of "ZCM 11.0 - Cumulative Agent Patch 2a". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Additional Information

The uninstall removes the complete "LowerFilters" entry from the registry by mistake, which is why the functionality is disabled

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