Environment
Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1
Tiered Electronic Distribution (TED)
Microsoft Windows
Microsoft Windows
Situation
After distributing ZSM7SP1IR4_HP5_PolyDist.cpk
to a windows subscriber, followed by ZSM7SP1IR4_HP5_RMAGENT.cpk the distribution is successful, but the"Novell ZENworks Remote
Management Agent" service is not started.
Manually starting the "Novell ZENworks Remote Management Agent" service throws an error.
![](https://support.microfocus.com/kb/knova/images/7008749-error.png)
Manually starting the "Novell ZENworks Remote Management Agent" service throws an error.
![](https://support.microfocus.com/kb/knova/images/7008749-error.png)
Resolution
Fixed in ZENworks 7 Server Management Service Pack 1 Interim
Release 4 Hot Patch 7, see KB 3809227 "Updates to Novell ZENworks
7 Server Management" which can be found at https://www.novell.com/support