After applying ZSM7SP1IR4_HP5_RMAGENT.cpk to Windows subscriber, unable to start the "Novell ZENworks Remote Management Agent" service

  • Document ID:7008749
  • Creation Date:08-Jun-2011
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Server Management

Environment

Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1 Tiered Electronic Distribution (TED)
Microsoft Windows

Situation

After distributing ZSM7SP1IR4_HP5_PolyDist.cpk to a windows subscriber, followed by ZSM7SP1IR4_HP5_RMAGENT.cpk the distribution is successful, but the"Novell ZENworks Remote Management Agent" service is not started.

Manually starting the "Novell ZENworks Remote Management Agent" service throws an error.


Resolution

Fixed in ZENworks 7 Server Management Service Pack 1 Interim Release 4 Hot Patch 7, see KB 3809227 "Updates to Novell ZENworks 7 Server Management" which can be found at https://www.novell.com/support