PC with ZCM 11 agent will not complete the shutdown process

  • Document ID:7008547
  • Creation Date:10-May-2011
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management

NVIDIA IDE ATA/ATAPI drivers 5.10.2600.666 or newer

Situation

Computer with NVIDIA IDE ATA/ATAPI drivers 5.10.2600.666 or newer and the ZCM 11 agent does not complete shutdown, it sits with a black screen, with blinking cursor in upper-left corner.

Resolution

This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 11.1 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=p22rPbrZtlk~ as part of "ZCM 11.0 - Cumulative Agent Patch 2a". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Workaround: use IDE ATA/ATAPI drivers 5.10.2600.0492 or earlier (it may be possible to do this by launching the Device Manager "devmgmt.msc"> IDE ATA/ATAPI controllers> right click the controller > properties> drivers tab > roll back driver)

Alternatively visit www.nvidia.com and obtain the drivers from their archive.