ZENworks agent crash on Windows 7 / Windows 2008 after system update 11

  • 7008328
  • 08-Apr-2011
  • 14-May-2013

Environment

Novell ZENworks 11 Configuration Management

Situation

After update, some Windows 7 / Windows 2008 devices show crash on boot when passivemodelogin is enabled.
 
Also, the crash occurs for any zicon login.
 
ERROR (from event log):
 
Log Name:      Application
Source:        Application Error
Faulting application name: ZenworksWindowsService.exe, version: 11.0.0.41670
Faulting module name: ntdll.dll, version: 6.1.7600.16695
Faulting application path: C:\Program Files
(x86)\Novell\ZENworks\bin\ZenworksWindowsService.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Resolution

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.21 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042
Workaround:
 
In several cases, the micasacache.dll had not been updated.  Unfortunately some of the casa dlls do not report internal version, but file compare to same from a new install shows differences.
 
Use msiexec /fa  to repair the Casa MSI. 
 
Note: CASA.msi - 32 bit or CASA.x86_64.msi - 64 bit can be found in %ZENWORKS_HOME%/install/downloads on Primary server.

Additional Information

A dump shows the crash occurs in CASA_AuthToken - InitializeLibrary - Auth cache initialization failed .

micasacache.dll

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