Unable to use Roxio Creator DE 10.3 after ZCM 11.0 agent is installed

  • 7008317
  • 08-Apr-2011
  • 30-Apr-2012

Environment

Novell ZENworks 11 Endpoint Security Management
Novell ZENworks 11 Configuration Management

Situation

After installing ZCM 11.0 agent, the Roxio software is unable to detect the CD drive.

Resolution

This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 11.1 at this time, in the interim, Novell has made a Patch  available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=I3e6-LL97mM~ as part of "ZCM 11.0 - Cumulative Agent Patch 1". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. This patch has specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Note that if this fix is applied to a device that already had the ZCM 11.0 agent installed (and the Roxio software is not functioning), it will be necessary to "fix" the registry - to do this, obtain RegPatchRoxio.exe from https://download.novell.com/Download?buildid=kXzVkAB7qV8~  "ZCM 11.0 Roxio Registry Patch - see TID 7008317"and follow the instructions in the online readme.

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