Errors in server logs for cleaning up non existent queue job

  • Document ID:7008127
  • Creation Date:14-Mar-2011
  • Modified Date:25-Sep-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management
Novell ZENworks 11 Configuration Management

Situation

ERROR in loader-messages.log:
 
[DEBUG] [12/20/10 12:53:04 PM] [] [Loader.QueueRunner] [] [Trying to interrupt
long running thread which was handling action ID: 189192, Timeout(msecs):
3600000] [] []
[DEBUG] [12/20/10 12:53:04 PM] [] [Loader.QueueRunner] [] [An unknown error
occurred.] [] []
[DEBUG] [12/20/10 12:53:04 PM] [] [Loader.QueueRunner] []
[java.lang.NullPointerException
 at
com.novell.zenworks.datamodel.services.queue.QueueAdminImpl.refreshRecurringActions(QueueAdminImpl.java:734)
 at
com.novell.zenworks.datamodel.services.queue.QueueAdminImpl.refreshRecurringActions(QueueAdminImpl.java:199)
 
Note:  In the above, the "Action ID" is not in zQueue table and therefore is already gone.

Resolution

For ZENworks 10.3.x:  This is fixed in version 10.3.3 - see KB 7007641 "ZENworks Configuration Management 10.3.3 - update information and list of fixes" which can be found at https://www.novell.com/support

For ZENworks 11:  This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support