Environment
Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Inventory
ZENworks Inventory Only Agent - IO
Situation
Software local products are not getting merged into the sw.kb files for the IO agent
Resolution
This is fixed in version 10.3.1 - see KB 7006265 "ZENworks Configuration Management 10.3.1 - update information and list of fixes" which can be found at Novell Support