Environment
Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Endpoint Security Management
Situation
After upgrading ZCM to version 11, and choosing to evaluate
ZENworks Endpoint Security, the "Endpoint
Security" section is missing from ZCC
ZENworks 10 Asset Management
ZENworks 10 Asset Inventory for Windows/Mac
ZENworks 10 Asset Inventory for Windows/Mac
appear in the product list, although other components are
shown as version 11
extract from zcc.log:
[DEBUG] [01/17/2011
20:12:39.094] [1444] [ZenworksWindowsService] [4] []
[ContentManager] [] [metadataUpdatedNeeded = True] [] []
[DEBUG] [01/17/2011 20:13:10.410] [1444] [ZenworksWindowsService] [4] [] [ZMD] [] [zoneConfigService.getProductInformation returned error: -100 (Error retrieving component definition names.com.novell.zenworks.datamodel.exceptions.ObjectNotFoundException: Cannot find a product with the Product ID: com.novell.zenworks.ZESM)
[DEBUG] [01/17/2011 20:13:10.410] [1444] [ZenworksWindowsService] [4] [] [ZMD] [] [zoneConfigService.getProductInformation returned error: -100 (Error retrieving component definition names.com.novell.zenworks.datamodel.exceptions.ObjectNotFoundException: Cannot find a product with the Product ID: com.novell.zenworks.ZESM)
Resolution
This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration
Management 11.1 - update information and list of fixes" which can be
found at https://www.novell.com/support
Workaround: Please raise a Service Request with Novell for this issue, quoting this TID - a technician will need to directly access the database to correct this problem.
Workaround: Please raise a Service Request with Novell for this issue, quoting this TID - a technician will need to directly access the database to correct this problem.