"Endpoint Security" missing from ZCC after upgrading to ZCM 11

  • 7007892
  • 15-Feb-2011
  • 30-Apr-2012


Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Endpoint Security Management


After upgrading ZCM to version 11, and choosing to evaluate ZENworks Endpoint Security, the "Endpoint Security" section is missing from ZCC
ZENworks 10 Asset Management
ZENworks 10 Asset Inventory for Windows/Mac 
appear in the product list, although other components are shown as version 11 
extract from zcc.log:
 [DEBUG] [01/17/2011 20:12:39.094] [1444] [ZenworksWindowsService] [4] [] [ContentManager] [] [metadataUpdatedNeeded = True] [] []
 [DEBUG] [01/17/2011 20:13:10.410] [1444] [ZenworksWindowsService] [4] [] [ZMD] [] [zoneConfigService.getProductInformation returned error: -100 (Error retrieving component definition names.com.novell.zenworks.datamodel.exceptions.ObjectNotFoundException: Cannot find a product with the Product ID: com.novell.zenworks.ZESM)


This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: Please raise a Service Request with Novell for this issue, quoting this TID - a technician will need to directly access the database to correct this problem.