Configuring a L4 switch only for Authentication Role causes login failure

  • 7007867
  • 10-Feb-2011
  • 27-Apr-2012

Environment

Novell ZENworks 11 Configuration Management

Situation

Users fail to login when L4 switch used for Authentication server role.  ZENIsServerAvailable fails to find any servers for Authentication.
 
ERROR (in zmd-messages.log)
 
DEBUG] [02/03/2011 14:44:31.687] [664] [ZenworksWindowsService] [9] []
[RemotingService] [] [ZENIsServerAvailable entered] [] []
[DEBUG] [02/03/2011 14:44:31.687] [664] [ZenworksWindowsService] [9] []
[ZoneConfigManager] [] [GetServersInRole: no services found] [] []
..
 [DEBUG] [02/03/2011 14:44:31.703] [664] [ZenworksWindowsService] [9] []
[CertManager] [] [server.com. does not seem to be a certificate
subject.] [] []
 [DEBUG] [02/03/2011 14:44:31.703] [664] [ZenworksWindowsService] [9] []
[CertManager] [] [192.168.0.8. does not seem to be a certificate subject.] []
[]
 

Resolution

This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 11.1 at this time, in the interim, Novell has made a Patch  available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=I3e6-LL97mM~ as part of "ZCM 11.0 - Cumulative Agent Patch 1". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. This patch has specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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