"Failed to read from Preboot Server - See Documentation" when trying to using imaging with a server that has multiple NICs

  • 7007811
  • 05-Feb-2011
  • 11-Feb-2013

Environment

Novell ZENworks 11 Configuration Management Imaging
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Imaging

Situation

Using PXE to connect to a server that has multiple NICs
 
ERROR: "Failed to read from Preboot Server - See Documentation "
 
 

Resolution

For ZCM 10.3: This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support
 
For ZCM 11:  This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support
 
For the fix to be effective, unwanted addresses must be marked "Restricted" (see Additional Information Section)

Cause

The problem occurs because the preboot service is sending the address of all the server's NICs to the workstation, even those that have been marked "Restricted " in ZCC>Devices >Servers >Server name>Settings >Device Management >Restricted IP Addresses

It has also been reported to Novell (but not verified) that this can also occur with a satellite imaging server using dynamic IP via DHCP. The old IP address gets saved in ZENworks until a refresh of the satellite.

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