After upgrading ZCM agent, "Error: Failed to apply ZENworks Remote Management Settings"

  • 7007806
  • 05-Feb-2011
  • 30-Apr-2012

Environment

Novell ZENworks 11 Configuration Management Remote Management
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Remote Management

Situation

Agent upgraded to ZCM 10.3.1, or ZCM 11
 
"Error: Failed to apply ZENworks Remote Management Settings"
 
Remote Management Service Stopped.
 

Resolution

For ZCM 10.3: This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support
 
For ZCM 11: This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support
(a partial fix is present in ZCM 11, in that the necessary file - see Additional Information section below - will be created after the next Agent refresh, bit it will not stop the initial error message.
 
Workaround:
Copy a known-good novell-rm-settings.ini to the workstation, or create one similar to the file shown in the Additional Information section below

Additional Information

Upgrade removes the %zenworks_home%\conf\novell-rm-settings.ini file and does not create any backup file. This file is used by Remote Management to determine settings when it is unable to contact the ZCM zone.
A basic file looks similar to this:
#
# Novell ZENworks - Remote Management
#
# This configuration file contains the ZENworks Remote Management options.
#
#
# Remote Management Settings
#
[RemoteManagementService]
Enable = true
Port = 5950
[Session]
ViewerDNSLookup = true
AllowSessionInUserAbsence = true
[RemoteDiagnosticApps]
SystemInformation = C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe
ComputerManagement = C:\WINDOWS\System32\compmgmt.msc
Services = C:\WINDOWS\System32\services.msc
RegistryEditor = C:\WINDOWS\regedit.exe
[Performance]
AutoBandwidthDetection = true
WallpaperSuppression = true
EightBitColor = false
Caching = true
MirrorDriver = true
# Remote Management Settings

 

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