Randomly, status messages stop being processed

  • 7007799
  • 05-Feb-2011
  • 10-Jun-2013

Environment

Novell ZENworks 11 Configuration Management ZENworks Control Center - ZCC
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 ZENworks Control Center - ZCC

Situation

Status messages are not being seen in ZCC
 
Message files are accumulating in:
Windows - %ZENWORKS_HOME%\works\collection\status
Linux - /var/opt/novell/zenworks/collection/status
 
Error in loader-messages.log :
[DEBUG] [6/22/10 9:35:24 AM] [] [Loader.Status Storer Module] []
[java.lang.NullPointerException
    at
com.novell.zenworks.loader.modules.messageprocessor.FileUtils.getFiles(FileUtils.java:82)
    at
com.novell.zenworks.loader.modules.messageprocessor.FileUtils.getFiles(FileUtils.java:64)
    at
com.novell.zenworks.loader.modules.statusstorer.StatusStorerModule.processStatus(StatusStorerModule.java:398)
    at
com.novell.zenworks.loader.modules.statusstorer.StatusStorerModule.run(StatusStorerModule.java:218)
    at com.novell.zenworks.loader.ZENModuleThread.run(ZENModuleThread.java:111)
] [] []
[DEBUG] [6/22/10 9:35:24 AM] [] [Loader.Status Storer Module] [] [Processing
Status_7d475c18000b364398f3c3a4a499d73c_1277180268390.xml] [] []
[DEBUG] [6/22/10 9:35:24 AM] [] [Loader.Status Storer Module] [] [Failed to
save status data as eventid is null
] [] []

 
Directory "failed " is missing:
Windows - %ZENWORKS_HOME%\works\collection\status\failed
Linux - /var/opt/novell/zenworks/collection/status/failed

Resolution

For ZCM 10.3: This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support
 
For ZCM 11: This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support
 
Workaround:
Restart the Novell Loader service:
Windows:
net stop "novell zenworks loader"
net start "novell zenworks loader"
Linux:
/etc/init.d/novell-zenloader restart
 

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