Inventory-Only Device stops updating 30 days after agent install

  • 7007503
  • 06-Jan-2011
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Inventory
AIX
Linux
HP-UX
Novell ZENworks 11 Configuration Management Inventory

Situation

ZENworks Control Center shows Inventory-Only Devices not updating their inventory. Performing a "scannow" (stopping current running zenumia process and running "/opt/novell/zenworks/umia/zenumia scannow") also fails to update the device's inventory. Checking /opt/novell/zenworks/umia/outgoingUIA/<guid>-last.uif file shows 0 bytes in size.

Resolution

For ZCM 10.x: This is fixed in version 10.3.3 - see KB 7007641 "ZENworks Configuration Management 10.3.3 - update information and list of fixes" which can be found at https://www.novell.com/support

For ZCM 11: This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

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