Corrupt core ZES files causes service to fail

  • 7007223
  • 18-May-2012
  • 02-Jul-2012

Environment

Novell ZENworks Configuration Management 11.2

Situation

Locations showing ~unknown.
ZESM service not starting.
 
ERROR (in ZCC for devices):
"ZESService is not available for interaction: : IsAvailable() failed"
 
ERROR: (in zmd-messages.log):
 
[ZenworksWindowsService] [26] [] [LocMgr] [] [Failed to pass ZoneID to ZESM core]
[LocMgr] [] [Failed to pass DeviceGUID to ZESM core]

Resolution

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.21 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042
 

Cause

The errors in Situation above can occur on startup if the service is not yet started.  That alone is not a problem.  But in one reported case, several setups had corrupt or missing ZESM core xml files causing the service never to start.

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