Corrupt core ZES files causes service to fail

  • 7007223
  • 18-May-2012
  • 02-Jul-2012


Novell ZENworks Configuration Management 11.2


Locations showing ~unknown.
ZESM service not starting.
ERROR (in ZCC for devices):
"ZESService is not available for interaction: : IsAvailable() failed"
ERROR: (in zmd-messages.log):
[ZenworksWindowsService] [26] [] [LocMgr] [] [Failed to pass ZoneID to ZESM core]
[LocMgr] [] [Failed to pass DeviceGUID to ZESM core]


This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.21 - update information and list of fixes" which can be found at


The errors in Situation above can occur on startup if the service is not yet started.  That alone is not a problem.  But in one reported case, several setups had corrupt or missing ZESM core xml files causing the service never to start.