Linux authentication satellite errors after 10.3.1 update

  • Document ID:7007189
  • Creation Date:10-Nov-2010
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3
Novell ZENworks 11 Configuration Management

Situation

After updating a primary server from 10.3 to 10.3.1,  installing the 10.3.1 ZCM satellite server package to a linux server, enabling the Satellite Authentication role for the linux satellite throws an error. 
 
Randomly this error may cause the authentication service to fail to load.
 
ERROR (From zcc device errors listing for the satellite): 
 
AuthSatelliteServer AuthSatellite.ErrorConfigUnknown An unexpected exception was encountered while configuring the Authentication Satellite Server service: {0}
 
ERROR (From zmd-messages.log):
 
[RPM Query process result - Exitvalue: 1 Error: , Out: package
novell-zenworks-xplat-casaats-1.7.1621-0 is not installed] [] []
[RPM Install process result - Exitvalue: 2 Error:     package
novell-zenworks-xplat-casaats-1.7.1631-0.noarch (which is newer than
novell-zenworks-xplat-casaats-1.7.1621-0.noarch) is already installed, Out:
Preparing...
[Configuraton failed!] [] []
[Unable to start Authentication Satellite Server] [] []

Resolution

For ZENworks 10.3x: This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support
For ZENworks 11:  This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support