ZCM LDAP User Sources are not fault tolerant

  • Document ID:7007164
  • Creation Date:05-Nov-2010
  • Modified Date:07-Jun-2013
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management Authentication
Novell ZENworks 10 Configuration Management ZENworks Control Center - ZCC
Novell ZENworks 10 Configuration Management User Source
Novell ZENworks 11 Configuration Management Authentication
Novell ZENworks 11 Configuration Management ZENworks Control Center - ZCC
Novell ZENworks 11 Configuration Management User Source

Situation

If the first server in the list of User Sources (ZCC > Users> User Sources) is unavailable or goes down, there is a significant delay before the second LDAP server in the list is used.

Symptoms include:
  • Agent login from Windows times out after 5 minutes and never authenticates
  • ZCC Login as an LDAP user can take 3 or 4 minutes to complete
  • Once logged in to ZCC, browsing the LDAP configuration takes several minutes to return a page
  • Any attempt to change the order of LDAP servers (e.g.  to take the bad server to the bottom of the list) times out
  • After deleting the unavailable server, everything works as expected without any delays

Resolution

For ZCM10:  This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support

For ZCM11:  This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround
Remove the unavailable server from the list while it is unavailable.