Agent refresh failure, "Failed to connect to an IPC Port"

Document ID:7007038
Creation Date:11-Oct-2010
Modified Date:14-May-2013
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3
Microsoft Windows Server 2003

Situation

Bundle icons on the desktop of a Windows 2003 Terminal Server session disappear, and the ZEN delivered group policy is not applied.

When issuing a manual refresh from the command line, this error is returned: Failed to connect to an IPC Port: The system cannot find the file specified.

In the zmd-messages.log, this unhandled exception is seen:

[******************** Unhandled exception in service ********************
Type: System.Threading.ThreadAbortException
Message: Thread was being aborted.
Stack Trace:
       at Novell.Zenworks.PolicyHandlers.BaseLoadablePolicyHandler.TimeOperation()
       at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
       at System.Threading.ExecutionContext.runTryCode(Object userData)
       at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ThreadHelper.ThreadStart()
] [] []

Resolution

For ZENworks 10.3.x: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support

For ZENworks 11: This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support