Random crash in Visible Signal dialog box when a managed device user logs out and in repeatedly during Remote Control

  • 7006848
  • 15-Sep-2010
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Remote Management

Situation

During a Remote Control (RC) session, the user of the controlled box logs out and in many times.  At a random login there is a RC crash in the Visible Signal dialog box.

Resolution

This is fixed in version 10.3.1 - see KB 7006265 "ZENworks Configuration Management 10.3.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Additional Information

It may take as many as 20+ log out and back in cycles to duplicate the crash.

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