Agent general refresh not occurring when IP address changes

  • Document ID:7006587
  • Creation Date:05-Aug-2010
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 10.3

Situation

A general refresh does not occur on the device when its IP address changes. In some situations this can result in the device becoming temporarily unmanageable.  For example:
  1. User powers up laptop in Office A and receives address 10.0.0.1 from DHCP
  2. Agent refreshes and information is sent to the database
  3. User walks from Office A to Meeting room B and receives address 192.168.1.1 from wireless access point
  4. Administrators can no longer contact this ZCM agent because the database contains the "old" address of 10.0.0.1 for that device

Resolution

This is fixed in version 10.3.1 - see KB 7006265 "ZENworks Configuration Management 10.3.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround:
A user can manually trigger a full refresh from the device to update the database and allow remote management, policy enforcement, content delivery etc.